Many people are hesitant to purchase large items online. At Rustic Wood Accents, we understand and help our clients feel confident about buying their mantel or other wood product if they are unable to come into our showroom.
We provide free samples that are shipped to you. This way you can see the color in your home at all times of day and night and you can compare it with the colors of your home to make sure it is the perfect color for you. Many times, we send you colors that are not listed on our website yet but are close to the finish you are considering.
We work together via email or phone to figure out how rustic or contemporary you would like your product. If you send us inspiration pictures to give us an idea of what look you like it always helps. We will discuss the details we see in the pictures to make sure we are on the same page. It’s amazing how different eyes see different things in the same picture.
We are happy to assist you in deciding on the best sizing of your product based on your space and personal preference. We give you the rules of thumb and together look at pictures so you can get an idea of what your sizing would look like in a similar space. To figure out your shelf depth, we ask if you are putting a TV or a large piece of art above the fireplace or plan on small items for the mantel. We talk about the size of the room and what shape you want the mantel to be- more square or rectangular.
If you are looking for a barn wood beam from the 1800's and can't make it into our shop, we are able to Facetime and show you all the details of the beam before you purchase it.
If you know what you want, you can purchase many of our products by simply entering your dimensions on our product page and point and click to enter your credit card. We will receive your information and reach out to you to confirm if you want to give any more input on your mantel. If you have a more customized piece, we email you an invoice and you can pay it via a link through our payment processing system.
We do our best to make our customers feel confident that the product they are ordering is the vision they see. We approach the creation of our products as an art, so every piece is unique.
Our clients normally tell us once they receive their product that it is better than they expected. We are always pleased to hear that, as then we have met our goal.