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Giving back: One new tree is planted for every mantel sold!

SHIPPING & DELIVERY INFORMATION

At Rustic Wood Accents, we strive to deliver your purchase with excellent service and flexibility, every time. When ordering, please provide a daytime phone number to arrange a delivery appointment. You will be billed immediately upon placing your order online or over the phone.

 

Returns on Standard Sized Items 

Returns are permitted for stock-size purchases within 15 days of your order. The customer is responsible for packaging the item and returning to our address. The item must also be returned in its original condition, otherwise a refund will not be applied. If you have any questions about this before making a purchase, please give us a call.

 

Returns on Custom Orders

Returns on custom orders will not be accepted. Please ensure you do everything possible to measure your space, and purchase a custom order with extreme care. If you have questions about custom orders, please give us a call.

 

Shipping within the United States

Orders will arrive in within one week of shipping in most metropolitan areas. Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

 

International Deliveries

We cannot ship outside the US and Canada or to the US Territories, including Guam, Puerto Rico, and the US Virgin Islands. If you have further questions, please contact our Customer Service Department.

 

Product Availability

We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes. Please contact Customer Service for additional information.

 

Pricing Policy

All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items.